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West Palm Beach Online Reputation Management Experts

Everything You Need to Know About Palm Beach Online Reputation Management

Have you ever tried looking yourself up on Google? Have you ever wondered about how you can control what others see when they search for you online? While there are things about you found on the internet that you can’t delete, there is another way to deal with them. It involves the practice of online reputation management (ORM). If you are not familiar with this term, this article from WebDesign499 can help you learn everything that there is to know about Palm Beach Online Reputation Management.

What is Palm Beach Online Reputation Management (ORM)?

WebDesign499 West Palm Beach Online Reputation ManagementMost of us have tried typing our names on Google or other search engines just to check about what were published. We have even tried typing our names on social networking sites to check on what other people were talking about us. With millions of online contents being published every day, we could not be sure that all of those entries from the search results are favorable.

Online reputation management originated from the concept of public relations, only it is practiced online. Past blunders, malicious online attacks, and even an old and embarrassing social media page can affect an individual’s or a business’ online reputation once it pops out of search engine results. In order to control this, online reputation management comes into play.

Loosely defined, Palm Beach Online Reputation Management (ORM) is the practice of regulating and manipulating what search engines come up with when someone searches for an individual’s name or business. Search results produce different kinds of information found in the internet. With most people relying only on the first page of search engine results for information, it is quite difficult to make sure that what others can see about you or your business are purely positive without managing your reputation online.

What is the importance of West Palm Beach Online Reputation Management (ORM)?

As an individual, a professional, or a business owner, your reputation is very important to you. With the growing use of technology and popularity of the internet, a positive online reputation is now seen as highly prized and protected. It is something that most people have worked hard for, some even took years to build a good online reputation. However, with more and more users taking advantage of social media and the internet in general, negative and embarrassing things can be posted about you that can harm your online reputation.

A positive online presence is important in your personal and professional life. Never underestimate the search engine results for your name or your business since it can affect you in many ways. For example, in a 2010 study about online reputation, it was shown that 75% of U.S. recruiters and HR professionals are required to research online information about applicants. Imagine applying for a job and getting rejected just because you posted something bad against the company when you were still a kid. It’s an unfortunate experience, but it could have been prevented through ORM. Also, 65% of internet users trust online search engine results when it comes to looking for information about businesses compared to other sources.

Palm Beach Online Reputation Management is not limited to burying unwanted search engine results, but it can also be used to improve your online reputation. This is important especially when it comes to building a good business brand, which we have worked very hard to do at WebDesign499. One negative review going viral is all it takes for your brand to take a deep plunge from the success ladder if ORM is not practiced. Still not convinced? There are also other advantages and benefits of managing your reputation online in Palm Beach, Florida.

How Does Online Reputation Management (ORM) Work Anyway?

West Palm Beach Online Reputation Management helps keep your positive online reputation through various means and strategies. There Online Reputation Management Experts WebDesign499are several practices and processes involved in order to prevent negative results from showing on large search engines such as Google. Aside from burying negative search engine results so that it can’t be seen, ORM also helps in highlighting the positive things about you and your brand. Some of the common ways employed by experts in managing online reputation are the following:

· Creating and publishing positive online content to counter negative and harmful online content.

· Creating and submitting press releases about you or your brand to websites of authority.

· Creating and publishing brand promotions to strengthen your brand presence online.

· Employing the use of search engine optimization (SEO) for your website and its contents in order to improve the search engine result ranking of positive contents.

· Creating positive social media profile and contents.

· Creating professional and expert-made online contents.

· Creating connections with high-ranking third-party websites on Google for your website endorsement or recommendation.

· Acting against libelous claims found online through submitting legally valid take-down requests.

· Acting against false, incorrect, and inaccurate information published on Wikipedia by requesting for content removal.

· Acting against fake and negative product reviews or individual reviews by making positive reviews either anonymously or through verified accounts.

· Acting against images that are illegally posted, taken or posted without consent, or in violation of the copyright law.

· Giving or offering incentives in return for positive reviews.

· Monitoring the search engine results for you or your brand.

· Monitoring social media activities regarding your brand.

What are the benefits of West Palm Beach Online Reputation Management (ORM)?

Online reputation is important to any business and individual. In businesses, it can be a PR nightmare if clients or customers get wind of negative reviews about its product or service. But through the help of online reputation management experts, these negative reviews can be countered with positive ones. For an individual, a good career can remain unblemished through ORM. It is an effective strategy and it also has more benefits than the aforementioned examples such as:

· It can help in having others see you in a positive light.

· It can help bury negative online postings about you or your brand.

· It can help in reaching out to your clients and earn their trust.

· It can help promote positive feedback about you or your brand.

· It can help you be visible online and strengthen your online presence.

· It can help you get more opportunities career-wise or business-wise.

· It can help build a strong foundation for a positive online reputation.

· It can help you protect your brand against negative reviews.

In Conclusion: West Palm Beach Online Reputation Management Works

All of these benefits of West Palm Beach Online Reputation Management can help you or your business in the long run. You don’t need to be a public figure or a large company in order to avail yourself of online reputation management services. It is cost-effective and efficient. In these times of oversharing in social media or just oversharing online, it is important to take care of one’s own online reputation in West Palm Beach, FL.

Individuals and businesses should not take their online reputation for granted because even one harmful online post can have lasting effects. The internet can be unpredictable and unforgiving. Equipping yourself or your brand with online reputation protection, such as practicing ORM, can help lead to a secured future and great opportunities. If you are an invidivual or business in Palm Beach, Florida, WebDesign499 can help clear up your negative online reputation and make your problem go away for good! We create, syndicate, distribute the positive press about you or your business and bury the negative PR where nobody will ever see it or them again! Call WebDesign499 at (561) 506-0398 to get started today!

 

Online Reputation Management Basics

If you own a business in today’s modern world, you know that it’s no longer a question of whether you have an online presence or not. It’s now a matter of what that online presence is. You need to know how people perceive your brand and whether that perception matches the one you want established. It’s not wise to just let things fall where they may when your online reputation is involved. Businesses can’t just let other people determine what their brand is, they should be the one on top of it controlling the narrative.

This is where online reputation management with WebDesign499 comes in.

What is online reputation management?

Online reputation management is the practice of taking charge of a brand’s reputation on the web. It involves constant monitoring and making sure that the perception of a business stays on the favorable side by boosting positive content and decreasing the visibility of negative content.

Why is online reputation management important?

Everyone is online these days. Your customers have social media accounts, your competitors have a website, and your prospects are scouring forums for product reviews. There is no escaping the power of the internet and how it’s become the ultimate source of business for a lot of brands.

Studies have shown that 75% of potential customers check reviews first before they make a purchase and four out of five of them choose the competition after reading one bad review. That’s eighty percent of new customers lost due to a possibly mismanaged online reputation.

Take control of what your customers see online and don’t let others – your dissatisfied customers or competitors – do it for you. Or it’s eighty percent of your new customers out the door before they even reach it.

How do you go about managing your online reputation?

reputation management webdesign499There are a lot of details involved in successfully plotting and executing a good online reputation management strategy. Depending on how big your organization is and how much of a presence you already have online, the amount of work and time needed will vary. But the three things that are consistent no matter what when dealing with managing your brand’s online reputation are: 1) establishing where you currently are reputation-wise and your goals, 2) fixing any damage and working on accomplishing your goals, and 3) making sure you keep the goals you’ve reached.

Determining Your Online Reputation

Before executing any steps in managing your brand’s reputation online, it’s important that you figure out what the baseline is so you know how much work still needs to be done. Here are some important questions that will help steer you towards a good start.

What is your audience saying about you?

The most common sources that determine the general opinion about your brand are blogs, forums, social media, and review sites.

Go to these places online and type in the name of your business and check out the results. Are they mostly complaints about your product or service? Do they show your brand in a positive light? Is your website on the first page of search engines or are other sources shown first? The results will give you an idea on what your potential customers see and what their first impression might be when researching about you.

It’s important to note specific quotes and complaints or praises so you have a more concrete idea on how you’re being perceived online. This will also give you a more rounded view of your online reputation goals.

What are your reputation goals?

The Cheshire cat in Alice in Wonderland said it best when he told Alice, “If you don’t know where you’re going, any road will lead you there.”

The same truth applies to reputation management. You can’t just be general about your goals. “I want a better online reputation” will not do. You have to be specific in what you want to happen. Is your business being bashed in forums? Plot a game plan on how to combat that. Does the competition keep on posting untrue reviews about you? Find a way to make them stop. Does your brand need more positive reviews? Get strategizing to encourage happy customers to share their experience with you.

It also helps when you divide your goals into immediate ones versus the mid-term and the long-term. That way, you can prioritize better and can audit your accomplishments more clearly.

Is it necessary to conduct a reputation audit?

Yes. Again, you won’t know how far you’ve come if you don’t mark where you started. Write down all measurable info about your current reputation online, compare it to your goals, and set a game plan on bridging the two. Some of the most common things you can measure in your audit are:

Your brand’s average customer rating on review sites
The number of positive results on Google when searching for your business
The number of likes you have on Facebook
The number of complaints your help desk receives in a specific period of time
These are just examples of measurable data you can base your goals and strategy upon. It’s also essential to remember to set a timeline for these items so you know how often to conduct your audits and adjust any items needed.

Conducting Online Reputation Damage Control

Now that you’re clearer on what the problem is and what your goals are, it’s time to do some damage control. Consider the following questions when putting out some fires related to your online reputation.

Can you remove negative reviews?

It depends. If the reviews are posted on your space – your Facebook page, website, or YouTube channel – then you have the last say on what content gets to stay. You can remove anything negative about your brand and push the more positive comments on top of the pages. Some online personalities do this with the goal of fostering only reputation management online webdesign499positive thoughts on their spaces, especially in the comments thread in YouTube. You really can’t blame them. YouTube is infamous for having some of the most vicious commenters in the entire World Wide Web. If the threads are not moderated, it can get quite ugly.

However, you need to be careful when deleting negative comments and reviews. There’s a difference between removing a mean note from an online troll to removing a valid complaint from a customer. The former is understandable and usually necessary. The latter can send the wrong message to your audience – it might be construed as censorship and can have a negative effect in how your brand is perceived.

In cases like this, it’s better to let the reviews stay – as long as they’re not disrespectful – and just respond to them. This can be a great opportunity for you to give your audience a first-hand look into how your business handles criticisms and customer complaints.

How do you respond to bad reviews?

Very professionally. Here’s a helpful guideline when replying to negative reviews online.

Focus on the main issue and gear your response towards it. Some reviews can go on and on since one of the reasons why customers write them is to vent, so you need to be the one to hone in on the specific cause of the complaint. Once you’ve dissected it, construct your reply with that issue as the main focus. This will simplify the conversation, temper the emotions involved, and save everybody’s time.

Do some background research. Arm yourself with as much context as possible regarding the customer’s issue. If they’re complaining about a delay in their order, check the appropriate department and confirm the order info. If they’re unsatisfied with how your help desk handled their previous issue, go through the documentation and see what else could have been done. Don’t reply without getting all your facts first. It’s also important that you find out if the issue is an isolated or recurring one so you take the right steps in making sure it doesn’t happen again.

Be polite and earnest. Apologize for the issue and thank the customer for taking the time to let you know about it. Starting with something simple but sincere like this will go a long way to making your customer feel better.

Identify yourself. Make sure the customer knows who you are and how you’re connected with the company. This will let them know that the right people are paying attention and they’re being taken seriously.

Be prompt. Nothing gets upset customers more upset than when they think they’ve been ignored. Always make it a point to reply to complaints within 24 to 48 hours. You want to make sure your side of the story is heard way before other people control the narrative.

Maintaining Your Online Reputation

Performing damage control is not enough when you want to be consistent in managing your online reputation. Once you’ve put out the more critical fires, it’s essential that you have a plan in place that focuses on the upkeep. In online reputation management, being reactive is only good if you’re catching up. After that, the goal is to be proactive. That means monitoring, tracking, and constantly updating.

Can you prevent any more bad reviews?

Realistically, you can’t – unless you tirelessly censor every mention online that puts your business in a negative light. In which case, you should probably stop because it’s not a very productive use of your time.

There will always be someone who won’t be very impressed with you or your product or your service, and they might get very vocal about it. You can’t really stop them from doing so, but you can mitigate the damage those reviews can cause.

What are the ways of lessening the damage from bad reviews?

Regulate the narrative. Since you can’t control exactly what people say about you, then it’s better that they talk about you where you can see them. This means inviting the conversation to happen in your space – your Facebook page, your website, or your Twitter account. If you have no FB page, create one. If you don’t have a customer feedback form, publish one.
If there’s a way to directly address the business when there’s an issue about their product or service, most consumers will use it. Only when that’s unavailable will most of them resort to grumbling on their personal FB account or going on a Twitter rant. You don’t want them to do that. You want the conversation to happen in your space not only so you’re updated but also to make sure you have the capability to moderate it.

Boost the positive. Post regular updates on all your spaces that put your business in a positive light. This does not only mean good reviews, but basically anything that reinforces the quality of your brand. Share helpful articles related to your industry, upload funny images that also make your audience think, update your status with pertinent info on anything your audience will find useful. Do this regularly, so your prospects and current customers find this first in your spaces and not the bad reviews.
Monitor and track. Don’t let your reputation get away from you anymore. Set up tracking and monitoring for your brand, business, and keywords to make sure that you’re informed any time anyone says something about you online.

What’s the best way of monitoring and tracking your online reputation?

The goal now is to be on top of the conversation. You’re already aware of the general audience consensus and have done some considerable work into repairing any damage caused by any lack of online reputation management. At this point, you just want to be kept abreast and just using basic Google search is not going to cut it anymore.

You now need the big guns. That means a tool or software that’s designed for online reputation monitoring. How these usually work is you set up the tool with the keywords you want monitored – your business name, your competitor’s, the keyword for your industry, etc. – and the tool will send you an alert when these words are pinged, giving you an opportunity to deal with any issue as soon as it pops.

Do you also need to focus on good reviews?

Definitely. They say you need at least five good reviews to counteract one bad one. Find those good reviews as well. Be approachable to happy customers. You want them to post about their positive experience so your prospects don’t just get influenced by those that wrote bad reviews.

How do we get people to post positive reviews?

You can do it directly or through some other subtler ways.

Reputation Management Company WebDesign499The direct method would be to offer your products for free in exchange for a review. Of course, it doesn’t usually follow that the experience for the reviewer is going to be positive, but if you’re confident about what you’re offering, chances are they’ll be writing something good about you. You can also have contests or promos where the winner will then write something about the product. This will work not only to help you get more positive reviews for your brand, but as advertising as well.

A more indirect method of encouraging your happy customers to post about you is making social media sharing buttons prominent on your online spaces. Any time you write a new blog post or record a new YouTube video, close it with something like: “Have a story to share about our product? Email us, leave a comment, or post your story in our Facebook page!” Most of the time, your audience want others to know how much they like your product, they just need to be reminded.

The rising popularity of social media and the internet has made online reputation management a necessity for all kinds of businesses. It’s not just a witty phrase marketers throw around anymore. It’s become an essential part of how you take care of your brand. Be vigilant when it comes to protecting your online reputation. Know what people are saying about you and make sure you have the tools that will help you track your brand and manage the conversation. Remember, bad reviews will influence prospects and can cost new customers while proactive reputation management will engender loyal consumers and invite more. Give your brand’s reputation the focus and work it deserves.

 

WebDesign499 has been providing the #1 premier Online Reputation Management services in Palm Beach County, Florida for over five years! If you or your business has been affected by negative online reviews, negative online press or publicity, please reach out to us at (561) 506-0398. Our team at WebDesign499 can create, distribute and push all positive press about you or your business to the top of the Search Engines, while burying all the negative where nobody will ever see those results again!

 

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